Quick Services Reference
Reports & Dashboards
Data De-Duplication
Data Enrichment
System Audit
System Optimization
System Administration
Single Sign On
force.com Development
Complex Configurations
Cloud Strategy
CRM Strategy
Business Process Optimization
Consulting Services

Salesforce.com Services

Salesforce.com ServicesConsulting & ImplementationOur Salesforce.com implementation services start with a leading consulting engagement to

Primarilyunderstand your business,
Share our experiences andbest practices, and
To put together the configurations and customization plans, in alignment to your business needs.

Salesforce.com ServicesWe lay a lot of stress to enable your business operations to move to the next level with the implementation of Salesforce.com -Sales Cloud, Service Cloud, Customer Portal, Partner Portal, Chatter and Custom built configurations.

The upfront consulting engagement can range anywhere between couple of days to couple of weeks based on the size of your business and implementation. In the consulting phase we put together theblueprintof the planned implementation, and go over it with you to tweak, modify and finalize.

The blueprint can also be supported with prototype developmentto well establish the functional design of the system. In the designs, we lay great emphasis touser adoption, for which we create highly user friendly frontend for ease of use. Once the designs are approved, our teams engage toconfigurethe system using the Salesforce.com configuration wizard and tocustomizethe system using the force.comtechnologies.

User acceptancetesting with sample data migration is an important phase to get users to have a firsthand experience of working with the system that is slated to be implemented. Final concurrences to the system operability leads to full scale roll out of the system, with well documented training courseware and deliverance of user training sessions. Post completion of the user trainings the system is cleanup of the trial data, substituted with final datasets and handed over for launch.

We schedule revisits to your implementation based on the usage metrics drawn in the first three months of the implementation. The agenda for such revisits is to provide insights to the system utilization, areas of improvement, suggestive control mechanism for any redundancies, ways ofenhancing user experienceand, to re-validate the system design per the current business dynamics.

We strongly believe in long term partnerships with our clients to ensure betterReturn on Investments(ROI) and to be accountable for business benefits derived from the Salesforce.com implementation.

Data Services

Regular data services ensure maintenance of cleanredundant databasein Salesforce.com system implementation. We can engage to audit the system from the data effectiveness perspective. We use custom built tools and apps to execute the data audits to find out thequality and richnessof the data sets that exist in the system within each standard or custom modules of Salesforce.com

We also provide straight-forward standard data services to migrate the data from other systems or files into Salesforce.com. As the next level of services we offer tode-duplicate, cleanse and optimizethe data sets prior to migration to Salesforce.com.

We can perform schedule based data migration services from or to CRM operation linked systems. In such service, we layout optimal schedules for data extractions, perform any data manipulations, if needed, andmigrate data into Salesforce.comor vice versa.

System Optimization Services

Salesforce.com, by its design, is easy to configure, customize and store data. Such ease of customizing the system and entering valuable data can lead to certain parts of the system becomingredundantdue to multiplicity of reasons. Being a cloud based application it important to ensure that the system is slick and tidy.

We engage our highly experienced dedicated system optimizer team of configurators, developers and data specialists for System Diagnostics. The reports generated are very informative in terms of redundancies in the system. We can engage in the removal of obsolete / unutilized configurations, triggers, APEX code, VISUALFORCE pages, redundant data sets etc.

System optimization services haveenhanced the system usabilityfor various clients on Salesforce.com, and surely such optimizations appropriately lighten up the application for best usage on the cloud and/or mobile devices.

Development Services

We make accurate assessment of the customizations required in the implementations to build thecustom developmentplan to meet the functional requirements as per the business processes. We make an attempt to minimize the customization needs by way of meeting functional requirements through the configuration feature of Salesforce.com. Post such deliberate analysis we provide ourassessment reportto ascertain the exact scope of customization.

We employ highly experienced team ofSalesforce Certified Developersand development managers to deliverforce.combased application development projects. Our development experience ranges from tweaks to standard Salesforce.com functions to full scale new applications' development on force.com.

We judiciously followdevelopment standardsas laid down by Salesforce.com to ensure efficient functionalities across all features and functions of custom applications implemented on force.com.

As acontinuous processwe hire, train and retain good talent in the teams across various business practices. We understand that teams are integral part to sustain success and provide the client with consistent services, hence, we make sure to retain best talent in the organization.

Production Support & Maintenance Services

We provide exclusive well qualified portfolio of support and maintenance services for uninterrupted business-as-usual scenario with our clients' systems. Production support can comprise ofSalesforce.com Administration services,force.com technical support servicesto maintain defect-free system functions, and user support services. Maintenance services can comprise of force.com code optimizations, new minor features/enhancements to the existing custom built functionality and code upgrades based on new force.com features released by Salesforce.com.

You can reach out to us for our Support services throughemail, phone or chatwith theService Cloudimplemented within our support teams to effectively manage and track tickets/cases/issues. We provide online access through ourCustomer Portalto our clients to view case status and to track the work being done on open issues. All cases are automatically assigned to skilled resources, and tracked for timely closure, there is an escalation mechanism to Senior Management in place for better services in case of delays in resolving issues.

We completely remove all ambiguities from the support services offered to our clients with the support processes and systems implemented,tailoredspecifically to the business need of our clients. Weekly support deliverancereviewsare conducted with the client representatives to ascertain any areas of improvement to the process or implemented support methods for case resolutions.

You can write in to us at info@navayugainfotech.com with the needs you may have pertaining to Salesforce.com services. We will be delighted to partner with your company in ways that can enhance your experience with Salesforce.com implementation.

Resource Center Training Services:

NIT provides professional Salesforce & force.com Trainings to strengthen your teams in the following areas

Salesforce .com User Training (Custom Courseware)
Salesforce.com Training (General Awareness)
Salesforce.com Administrator Training
force.com Technical Trainings
Corporate Trainings (Company Sponsored)

To register for your trainings needs of Salesforce.com, please send in your enquiry to info@navayugainfotech.com and mention in the subject asSalesforce Training.

Staff Augmentation Services:

We specialize in sourcing Salesforce.com and force.com professionals. Our clients experience multifaceted advantages in sourcing candidates through us, i.e.:

Firstly, we understand your application and various skill set requirements
We propose the positions that for which we can source candida
We share profiles for your assessment and recommendations
We facilitate induction of candidates either offshore or onsite
We render people management services, and in case required project management services, as well
And, all this at very competitive and compelling rates
Hiring Assistant:

We maintain a huge database of salesforce.com professionals in US and Asia Pacific. You can engage us to hire for your own team/s. You surely are benefited in engaging us to hire the right candidates for your organization.

We comprehensively understand the skill/s requirement for various positions
We understand your HR and Corporate policies
Accordingly, we shortlist candidates from our database, to conduct the interviews
We provide the set of profiles of shortlisted candidates, for you to take the process forward
We can always loop back to reinitiate the process, in case of non-fulfillment

We would highly appreciate your enquiry at info@navayugainfotech.com for trainings and/or resource requirements.