IT Services

Support & Maintenance

Support & MaintenanceNIT specializes in providing maintenance, support and training for high-end mission critical software products that are intended to have a long operational life. The maintenance phase of a software product has been widely recognized as one of the most expensive, yet often one of the most overlooked components for a successful company. The concept of outsourcing support has evolved from a mere “cost-effective” practice to become a critical part of the global strategy for many leading-edge organizations.

Some of the key support services NIT can offer clients are:
Arrow Code maintenance
Arrow Bug tracking and fixing
Arrow Version management
Arrow Software auditing
Arrow 24 x 7 telephone help-desk
Arrow On-site product launch training
Arrow On-site new hire training
Arrow 24 x 7 x 365 availability
Arrow Single point of contact
Arrow Flexible support options
Arrow Call management system
Arrow Flexible management reporting
Arrow Trending capability

Each support program can be customized to fit client requirements.  One chance is all that is needed to illustrate how NIT can meet these support challenges and allow clients to focus on the core competencies that differentiate them in the global marketplace.

Arrow Click here to read our "Client Application " and "Distributed Enterprise Application" Case Studies