CRM ServicesZoho CRM is Software as a Service (SaaS) based Customer Relationship Management (CRM) tool. As the fundamental goal of every business is to serve its customers, CRM in recent times has emerged as a way of using technology to do that. Using CRM, businesses can learn more about customer needs and behaviors in order to develop stronger relationships with them and also to formulate strategies to optimize communication and mould the business around their needs.
In the recent years, the market for SaaS based CRM has soared particularly among small and mid-sized companies, largely because of fears about the expense, duration and complexity of large-scale on-premise CRM implementations. And in fact, SaaS based CRM is often a good choice for companies looking to implement standard CRM processes and are able to use out-of-the-box features, with little or no internal IT support, and dont require complex or real-time integration with back office systems. If you are looking for such an exercise, Navayuga Infotech has custom solutions just for the purpose based on your industry vertical needs.
Navayuga Infotech (NIT) is partnered with Zoho which is one of the leading providers of SaaS based CRM Software all over the world. Navayuga can help you streamline your Salesforce Automation, Marketing Automation and Customer service processes to ensure consistently high service levels, quick response times, accountability and problem resolution. Our team of Business Analysts and Technical experts can help you implement the CRM based on your Business needs and IT needs. We understand your Business processes and suggest you the right CRM tool and implement it as per your Business terminology and needs.CRM- Features
|Sales Force Automation - Sales force automation solution helps you to track leads, prospects, business opportunities and close more deals in less time.|
|Marketing Automation - you can efficiently plan marketing activities, improves the quality of leads generation process.|
|Customer Support & Service - empowers you to streamline the organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system.|
|Inventory Management - helps you to achieve the seamless integration between pre-sales and post-sales activities in a single application.|
|CRM Analytics - helps you to visualize the sales pipeline, business performance, trends and schedule reports to the specified users including non-Zoho CRM users.|
|Workflow Management - automates your sales, marketing and support processes.|
|Role-based Security - you can control the access rights of users while working with CRM data and modules.|
|Developer API for Third-party Integration - you can extract CRM data in XML or JSON format and develop new applications or integrate with third-party business applications.|
|CRM with Email - helps you to automatically track the e-mail conversations you've had with your customers. You don't need to CC: anyone or forward your e-mails to a particular address.|
|Zoho CRM Plug-ins - you can synchronize customer contacts, calendar, tasks and emails with Zoho CRM. Whereas with Plug-in for Microsoft Office you can create Mail merge documents for customer contacts.|
|Zoho CRM App for iPhone - is a native application that lets you access your CRM data anywhere, anytime from your iPhone.|